Psychological Safety as a Foundation for Continuous Improvement [Webinar Recording] Mark Graban

Описание: Ever wondered what truly sets innovative and high-performing teams apart? It all starts with understanding the pivotal role psychological safety plays in fostering a culture of continuous improvement. Join us as we delve into proven strategies and real-world examples that can transform how your team collaborates and innovates.

Presented by Mark Graban, KaiNexus Senior Advisor

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Webinar Video Description: Psychological Safety – A Precondition for Continuous Improvement

Join us for an engaging and insightful webinar where Mark Graban, author and expert on continuous improvement, takes center stage to discuss *psychological safety* as a fundamental precondition for fostering a culture of continuous improvement. Hosted by Morgan Wright, Customer Marketing Manager at Kinexus, this session dives deep into concepts that enable organizations to thrive through learning and innovative practices.

In this informative session, Mark explores:

The critical role of psychological safety in enabling continuous improvement.
Techniques to eliminate the fear and futility factors that hinder employees from using their voices.
Stories and experiences from different organizations that successfully implemented these concepts.
Practical steps leaders can take to cultivate higher levels of psychological safety.
A look into notable examples from industry leaders like Toyota.

Featured Speaker:

**Mark Graban**: Also known for his book "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation," he shares insights from his extensive career as an author, speaker, and consultant.

Top 5 Takeaways from the Webinar "Psychological Safety: A Precondition for Continuous Improvement"

*Psychological Safety is Essential:* Psychological safety is a foundational element for fostering a culture of continuous improvement. It involves creating an environment where individuals feel safe to express ideas, admit mistakes, and challenge the status quo without fear of retribution.

*Two Key Barriers:* To successfully implement psychological safety, organizations must address both the "fear factor" (fear of being punished or ridiculed for speaking up) and the "futility factor" (the belief that speaking up will not result in any meaningful change).

*Leadership's Role:* Leaders have a crucial role in modeling and encouraging vulnerability by admitting mistakes and uncertainty themselves, rewarding team members for doing the same, and thus setting a cultural precedent.

*Stages of Psychological Safety:* Building psychological safety involves progressing through four stages: Inclusion Safety, Learner Safety, Contributor Safety, and Challenger Safety. Each stage requires unique efforts to ensure team members feel secure and valued as they progress.

*Measuring and Improving Safety:* Regularly measuring psychological safety through surveys can help identify gaps and areas for improvement. Organizations should continuously work on their team culture, focusing on both psychological safety and effective problem-solving mechanisms to enable improvement and innovation.

Video Timestamps

1. *[Introduction & Welcome]* (00:00:00 - 00:02:37)
Morgan Wright introduces the webinar, Mark Graban, and the session's agenda.

2. *[The Importance of Psychological Safety]* (00:03:10 - 00:19:19)
Mark Graban discusses psychological safety as a prerequisite for continuous improvement, supported by stories and research insights.

3. *[Interactive Polling & Vulnerability Examples]* (00:19:20 - 00:19:45)
Participants share examples of vulnerable acts in the workplace through an interactive poll.

4. *[Cultural Barriers & Encouraging Engagement]* (00:19:45 - 00:45:06)
Exploration of cultural factors affecting psychological safety, with references to Toyota's practices and research findings.

5. *[Psychological Safety Measures & Survey Insights]* (00:45:07 - 00:46:42)
Overview of how psychological safety can be measured within organizations, with examples from Kinexus and other companies.

6. *[Question & Answer Session]* (00:46:44 - 00:55:34)
Morgan Wright and Mark Graban respond to live audience questions about fostering psychological safety and its challenges.

7. *[Further Discussion on Improvement Culture]* (00:55:35 - 00:59:59)
Detailed discussion on starting CI journeys and the role of psychological safety, concluding with final remarks.
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