New Ontario towing rules? We asked two CAA experts to explain what you need to know
Автор: CAA North & East Ontario
Загружено: 2024-01-18
Просмотров: 2971
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With Ontario’s Towing and Storage Safety and Enforcement Act (TSSEA) in effect from January 1, 2024, drivers facing stressful scenarios are more protected from so-called chasers (opportunistic tow operators) and their inflated costs.
Under the act, tow truck operators must be licensed by the province and follow a code of conduct to operate. TSSEA also requires tow trucks to have clear signage and provide an itemized invoice of services rendered. These regulations aim to increase transparency and protect drivers from being overcharged or scammed by unscrupulous tow truck operators. Maximum tow fee rates will also be put in place, along with a consumer complaint portal.
But how will it all affect you out on the road, and what should you do if confronted by an unscrupulous tow operator?
We asked William Skorupinski, Vice President of Automotive and Mobility Services at CAANEO, and Dan Hodge, owner of Flanagan Towing - a CAA partner towing company. They shared their insights on what drivers need to know about the changes and how to protect themselves from chasers. This interview has been edited for length and clarity.
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