AWS Contact Center Series #4: User Management & Security Profiles | Amazon Connect Tutorial

Описание: 🔐 Episode 4: Master User Management, Security & Agent Configuration in Amazon Connect

Learn how to secure your contact center and manage your agent workforce effectively. In this hands-on tutorial, we'll configure security profiles, create user accounts, and set up agent statuses for TechSupport Pro—ensuring the right people have the right access while maintaining enterprise-grade security.

📚 WHAT YOU'LL LEARN
✅ Configure security profiles with least-privilege access
✅ Create and manage user accounts at scale
✅ Design custom agent statuses for workforce management

🎓 SERIES ROADMAP
Episode 1: Amazon Connect Setup & First Contact Flow ✅
Episode 2: Custom Contact Flows & IVR Design ✅
Episode 3: Hours, Queues & Routing Profiles ✅
Episode 4: Security Profiles, Users & Agent Status (YOU ARE HERE)
Episode 5: Conversational AI with Amazon Lex
Episode 6: Business Logic Integration with Lambda
Episode 7: Production Deployment, Monitoring & Compliance

💬 QUESTIONS? Drop them in the comments below!
👍 Like if you're building secure contact centers
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#AWSConnect #CloudSecurity #AmazonConnect #IAM #AccessControl #ContactCenterSecurity #AWSTraining #AWSTutorial #Compliance

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⚡ About This Series
"Become a Contact Center Engineer on AWS" is a comprehensive, hands-on tutorial series that takes you from zero to production-ready contact center deployment. No surface-level overviews—just practical, implementable solutions for real business challenges.