Realizing Customer-Centricity in a Digital World
Автор: Thomas Erl
Загружено: 2022-10-02
Просмотров: 1402
Описание:
What does it mean for a company to be customer-centric? More importantly, how can customer-centricity be realized in business and with digital technology? In this podcast, Thomas Erl discusses the difference between product-orientation and customer-orientation and explains how the adoption of customer-centricity supports businesses in becoming digitally-enabled and becoming successful with digital transformation.
#digitaltransformation #productcentricity #customercentricity #digitalbusiness #businesstransformation #customerexperience #customerjourney
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