Controlling Process || Business Studies || Class 12 || NCERT
Автор: The Commerce Venue By Sumit Grover Sir
Загружено: 2026-01-31
Просмотров: 2
Описание:
Steps in Controlling Process (NCERT)
1. Setting Performance Standards
• Standards are the criteria against which actual performance is measured.
• They may be set in terms of cost, time, quantity, quality, etc.
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2. Measurement of Actual Performance
• Actual performance of employees and departments is measured.
• This can be done through reports, observations, and statistics.
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3. Comparison of Actual Performance with Standards
• Actual performance is compared with the pre-determined standards.
• This helps in identifying deviations.
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4. Analysing Deviations
• Deviations may be positive or negative.
• Minor deviations are ignored, but major deviations are analysed carefully.
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5. Taking Corrective Action
• Necessary steps are taken to remove deviations.
• Corrective action ensures performance goes back on the right
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