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Creating Household and add Members in CSM
Автор: TechSavvy Aftab
Загружено: 2026-01-28
Просмотров: 3
Описание:
ServiceNow Customer Service Management (CSM) Household functionality enables organizations to group related consumers (e.g., families) under a single entity to manage shared products, contracts, and entitlements. It streamlines service by allowing agents to view, create, and manage cases for household members at one address, facilitating improved, personalized support.
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#servicenow #cloudplatform #cloudcomputing #csm #household #members #customerservice #customerexperience #customerfeedback #pdi #ai #techsavvyaftab
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