Contacts In Horilla CRM | Horilla CRM Features & Functionality | Horilla CRM Functional Tutorials

Описание: Contacts in Horilla CRM represent the individual people you interact with — customers, leads, partners, or decision-makers. While Accounts focus on companies, Contacts focus on people inside or outside those organizations.

Using Contacts, you can:

Store personal details like name, email, phone number, and job role

Link a contact to an account (company)

Track communication history such as calls, emails, and meetings

Understand each person’s role in the buying or decision-making process

This helps teams personalize conversations. Instead of treating a company as one entity, Horilla CRM allows sales and support teams to know who to talk to, what they care about, and where they stand in the customer journey.

In real business usage, this means:

Better follow-ups

Stronger relationships

Higher chances of closing deals

In short, Contacts in Horilla CRM help you manage relationships at a human level, making your CRM smarter, more personal, and more effective.

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