United Airlines' Response After Man Dragged from Plane
Автор: The Aspen Institute
Загружено: 2019-06-27
Просмотров: 3088
Описание:
United Airlines CEO Oscar Munoz expresses deep regret for how the Dr. David Dao dragging incident was handled in 2017. He admits that United wasn't prepared for the outrage that went viral on social media. Munoz describes his response at the time - and the suggested responses of crisis communications advisors.
This conversation was recorded during the 2019 Aspen Ideas Festival in Aspen, Colorado. The week-long event is presented by the Aspen Institute in partnership with The Atlantic. Prominent leaders and thinkers across business, politics, media, culture, science, and more participate in hundreds of panels, interviews, presentations, and screenings.
Learn more at https://www.aspenideas.org
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