Air New Zealand Refund Policy Explained for US Travelers

Описание: Air New Zealand’s refund policy☎ 1 (844) 513-1423 for US travelers combines the airline’s standard fare rules with special protections for flights involving the United States. If you booked a flight to, from, or via the US and Air New Zealand cancels the flight or delays it by 6 hours or more, you’re entitled to a refund of the unused portion of your ticket back to your original form of payment if you choose not to accept an alternative travel option. This applies regardless of the reason for the disruption, and is part of the airline’s policy for US flights.

For voluntary cancellations, eligibility for a refund depends on your fare type. Refundable fare types (such as certain flexible or premium fares) can be canceled before departure and refunded per the ticket’s fare rules. You can cancel online through Air New Zealand’s “Manage Booking” page, where the system will show cancellation and refund options if they’re permitted by your fare.

If your ticket is non‑refundable under normal fare rules but the cancellation is airline‑initiated (such as a flight cancellation or significant schedule change), you can still request a cash refund instead of a travel credit. US refund laws apply to all ticketed passengers on flights to/from/within the US, regardless of where the ticket was purchased.

Refunds are processed to the original payment method: credit cards within about 7 business days and other forms of payment within roughly 20 calendar days after the airline approves the refund request. If booking was made via a travel agent or third party, Air New Zealand will notify the agent when you’re eligible, and the agent typically handles the refund on your behalf.