Create Ticket Templates And Let GLPI Work For You

Описание: Ever felt like your support team was drowning in repetitive helpdesk tickets—same questions, missing details, unclear urgency?

A day may start with email alerts like, “Printer not working” or “Computer slow.” But it never ends there. Users often add vague descriptions, skip key info like urgency, or forgot to categorize their issue properly. Every ticket turn into a detective mission.

The GLPI’s ticket templates feature:

➣ Mandatory fields like description and emergency ensure critical info is never skipped.
➣ Predefined fields guide users with helpful prompts, making issues clearer from the start.
➣ Hidden fields keep the form clean and focused.
➣ Link templates to categories, so the right fields are auto-selected based on ticket type.
➣ Task and follow-up templates can be used to automatically add steps to the tech team, or information to users.

What You’ll Learn in This Video:

☛ How to create an incident template
☛ Enforce mandatory fields for consistency
☛ Pre-fill descriptions to help users provide useful context
☛ Hide non-essential fields for cleaner forms
☛ Preview and link templates to categories for automatic selection

Related content:
Create Ticket Templates in GLPI https://help.glpi-project.org/tutoria...

Watch Now to transform your helpdesk workflow with GLPI’s powerful ticket templates!