Part-1: Service Cloud - Case Management
Автор: Gurugram Developer's Community Group India
Загружено: 2021-05-11
Просмотров: 7552
Описание:
Join us for an awesome opportunity to learn, connect, have fun and give back with the salesforce geeks like you. We would go in deep in Service Cloud - Case Management in Salesforce. Also enjoy some networking and give back together.
We are back with our 4th Hands-on Workshop series of sessions starting from 9th May.
In this series we will cover most of the things which can help you to get good commands on Service Cloud. So come and join us.
In this series we will be having hands-on assignment as well and we will be giving away 2 certification vouchers to the winners at the end of the series.
Topic: Service Cloud - Case Management
Date and Time: 9 May 2021, Sunday
11:00 AM - 12:30 PM (IST)
Speaker: Krishan Kumar Yadav
Krishan is a 7x Certified Salesforce Consultant. He is working as a Senior Salesforce Developer at Cognizant.
Agenda:
1) Service Cloud brief Intro
2) Case Management [Different Channels for Customers]
1)Email-To-Case
2)Web-to-Case
3) Case Management Tools for Case Automation
1)Queues
2)Assignment Rules
3)Escalation Rules
4)Auto-Response Rules
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