OpenAI Negotiations Service Levels and Support in OpenAI Contracts

Описание: Service Levels and Support in OpenAI Contracts

🕒 AI Downtime Is Business Downtime — Get SLAs That Protect You
If your enterprise is embedding OpenAI into critical workflows, service reliability and support aren’t optional — they’re contractual must-haves. In this video, Fredrik from Redress Compliance explains how to build strong Service Level Agreements (SLAs) into your OpenAI contract to ensure uptime, accountability, and support when it matters most.

📌 What You’ll Learn:

Why you must define uptime guarantees — and what happens if OpenAI fails to meet them

The importance of service credits, escalation paths, and termination rights in case of recurring outages

How to structure support terms — including 24/7 availability, response times, and access to a dedicated support team

Why SLAs are essential as AI becomes embedded in automation, customer service, and critical operations

How to avoid vague promises and negotiate enforceable performance commitments

👥 Who This Is For:
Essential for enterprise teams building on OpenAI infrastructure:

CIOs and CTOs leading AI integration into business operations

Procurement teams negotiating enterprise-grade AI contracts

IT operations and DevOps leaders managing AI availability and reliability

Legal and compliance professionals reviewing vendor risk

⚠️ Why It Matters:
Once AI becomes part of your core systems, a few hours of downtime can mean lost revenue, failed processes, or reputational damage. Without a clear SLA, you're exposed — and powerless to hold OpenAI accountable.

✅ Take Action:

Negotiate for defined uptime, outage penalties, and real-time support access

Don’t settle for boilerplate — demand enterprise-grade SLAs

Contact Redress to help structure or renegotiate SLAs with OpenAI tailored to your business risk

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