What is Customer Experience Management? (CXM or CEM)
Автор: Nienke Bloem
Загружено: 2019-10-13
Просмотров: 8556
Описание:
There is a lot of talk about Customer Experience Management, but what is it? What is the definition? In this video I explain by using LEGO and hoping to give you guidance on you CX journey.
To register for my monthly CX Greetz, https://nienkebloem.nl/subscribe-news..., I love to share my CX Magic with you.
If you want to learn more about me as a CX professional, book me for a speech or learn through out world renowned two day CX Masterclass? www.nienkebloem.com or send me an email [email protected]
Nienke Bloem CCXP is one of global Resource and Training Partners of the CXPA and helps you to make Customer Experience Work. She is also known as the speaker in the Bluedress.
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