How to Build Knowledge Base Articles in Freshservice [2026 Full Guide]
Автор: Shortcut Academy
Загружено: 2025-12-17
Просмотров: 13
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How to Build Knowledge Base Articles in Freshservice
In this video, we show you exactly how to Build Knowledge Base Articles in Freshservice. We explore the essential concepts of creating, managing, and publishing documentation to facilitate efficient self-service and information sharing within your organization.
Mastering this specific tool improves workflow, organization, and project quality by providing a searchable repository of solutions that empowers users to resolve issues independently. We focus on the importance of content categorization, the utilization of article templates, and the configuration of visibility permissions to ensure the right information reaches the right audience. Establishing a robust knowledge base is vital for reducing ticket deflection rates, maintaining consistent support standards, and preserving institutional knowledge.
Technical Specs: Software: Freshservice; Feature: Knowledge Base
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