#TheAIWalk
Автор: Flatworld AI
Загружено: 2026-02-12
Просмотров: 20
Описание:
In Episode 4 of #TheAIWalk series: Rewriting the Rules of Customer Experience, David Antony, President & COO, Flatworld AI; Vishwanath Y R, Vice President, Flatworld AI; and Nitesh Kumar, Vice President, Call Center Services, Flatworld AI, tackle a hard reality:
Customers do not reward effort. They reward responsiveness.
AI revolutionizes the frontline not by replacing humans, but by empowering them, automating the routine, and creating room for people to move up to complex resolution and higher-value work.
The real question isn’t whether AI will disrupt. It’s whether you can deliver resolution at the speed customers now demand.
PS: Visit www.flatworld.ai and check out #Telenok, Flatworld AI’s customer support AI agent built to reduce customer effort, remove friction from service journeys, and deliver clear, fast resolutions.
#AIPodcast #CustomerSupport #CustomerExperience #CX #CustomerRetention #BeyondCustomerDelight #CustomerJourneys #CSLeaders #CXLeaders #CustomerSatisfaction #CSAT
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