How Grant Dutton Built Proactive CS Strategies Through Team Alignment | Mastering CS - Ep 38

Описание: In this episode, Irina Cismas sits down with Grant Dutton, VP of Customer Success at Submittable.
They discuss building exceptional CS teams, driving customer retention through proactive strategies, and how to seamlessly integrate teams after an acquisition. This conversation is packed with valuable lessons for anyone passionate about customer success.

What You’ll Learn:
☑️ How to transition from reactive to proactive customer success strategies
☑️ The key steps to building and structuring an effective CS team
☑️ The importance of internal alignment for a seamless customer journey
☑️ How to leverage technology and data to improve CS performance
☑️ Insights into managing team integration during mergers and acquisitions
☑️ Predictions for the future of customer success in 2025

Want to do great things with your customer success initiative? Keep in touch with us below:

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Contact: https://www.custify.com/contact