SupportLogic
SupportLogic delivers the world’s first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses predictive and generative AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations, content and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience.
To learn more, visit supportlogic.com.
Stop Solving the Same Case Twice
How to Make AI Adoption Stick | Assist SX powered by SupportLogic
The AI Tool Engineers Have Been Waiting For | Assist SX powered by SupportLogic
How NICE Fixed their Support Experience Using Precision RAG | Powered by SupportLogic
AI that Instantly Solves Support Questions | Inside Resolve SX by SupportLogic
Don't Just Predict Escalations, Prevent Them
Support Experience: A Force Multiplier for Your Case Management System Edited
How Snowflake Improves Employee Retention Among Support Teams
Transforming Support from Cost Center to Growth Driver
Unlocking the Future of Customer Support: AI, Sentiment Analysis & Scalable CX
Emre Tekoglu: Gold Standard Support (S3E10)
Smarter Answers, Better Support: NICE’s Knowledge Driven Evolution With SupportLogic
How Braze & Coupa Use AI to Transform Customer Support | Real-World CX Innovation with SupportLogic
How Confusion Signals Changed Coupa's Strategy | AI Innovations in Post-Sales CX London (2025)
How Braze Uses Sentiment to Prevent Escalations | AI Innovations in Post-Sales CX London (2025)
Proactive Alerts: Increase Operational Efficiency in Enterprise Customer Support
SupportLogic Auto-Case Routing: No More Time-Consuming Assignments
Customer Sentiment: The First Step to Proactive Enterprise Support
Real-World Gen AI Tools: Built for Complex Enterprise Support
Knowledge Co-Pilot: The Future of Answer Engines with SupportLogic Precision RAG
Customer Escalation Reduction Made Easy: Your Prescription to Efficiency
Gainsight + SupportLogic The Power of Integrating Support Insights
B2B Customer Support Analytics: Getting Truly Proactive
Sentiment Analysis: Go Beyond Customer Surveys
Proving ROI: Making the Business Case for Unified Monitoring with SupportLogic
Stela Koleva: Lead with Listening (S3E9)
Stela Koleva: AI-Driven, Human-Led (S3E8)
How to Win at Customer Support: A Fireside Chat with Stevie Award Leaders
How Salesforce is Transforming Enterprise Support with AI and SupportLogic
Marilyn Lin: A Safe Space to Grow (S3E7)